Privacy Policy

1. Introduction

god777 ("we," "us," "our") operates an online betting platform serving the Indonesian market. This Privacy Policy governs the collection, use, storage, and disclosure of personal information provided by users ("you," "your") when registering an account, placing wagers, or interacting with our customer support services.

By creating a god777 account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any provision of this policy, please do not use god777.

2. Information We Collect

2.1 Personal Identification Information

When you register for a god777 account, we collect the following personal information:

• Full Legal Name: As it appears on your government-issued identification (KTP, passport, or driver's license).
• Date of Birth: To verify that you meet the minimum age requirement of 21 years.
• Email Address: Used for account verification, password recovery, promotional communications (opt-in), and important platform announcements.
• Phone Number: Used for account security (two-factor authentication), customer support via WhatsApp, and SMS notifications (opt-in).
• Residential Address: City, province, and postal code in Indonesia — required for KYC compliance and geo-location verification.
• Identity Documents: A clear photograph or scan of your KTP (preferred), passport, or driver's license to complete KYC (Know Your Customer) verification.

2.2 Financial Information

To facilitate deposits and withdrawals, god777 collects the following payment-related information:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon), account number, and account holder name (must match your registered god777 account name).
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja phone number or account ID.
• Transaction History: Records of all deposits, withdrawals, wagers placed, winnings, and bonus credits applied to your account — stored indefinitely for financial auditing and regulatory compliance.

god777 does not store full credit card numbers or CVV codes. Payment processing for card transactions (where supported) is handled by third-party payment gateways that maintain PCI-DSS compliance. We receive only a transaction confirmation and last four digits of the card for record-keeping.

2.3 Technical and Usage Information

When you access the god777 platform, we automatically collect certain technical information:

• IP Address: Used for geo-location verification (to confirm you are accessing from Indonesia), fraud detection, and security monitoring.
• Device Information: Device type (desktop, mobile, tablet), operating system (Android, iOS, Windows, macOS), browser type and version.
• Session Data: Login timestamps, session duration, pages visited, games played, bets placed — used for platform analytics, responsible gaming monitoring, and fraud detection.
• Cookies and Tracking Technologies: god777 uses cookies to maintain your login session, remember your preferences (language, odds format), and analyze platform usage. You may disable cookies in your browser settings, but this may limit certain platform features.

2.4 Communications Data

If you contact god777 support via live chat, email, or WhatsApp, we retain records of these communications including:

• Your inquiry or complaint details
• Support agent responses and resolutions
• Timestamps and communication method used
• Any attachments or screenshots you provide

Support communications are retained for quality assurance, staff training, and dispute resolution purposes.

3. How We Use Your Information

god777 uses the personal information we collect for the following purposes:

• Account Management: Creating and maintaining your user account, verifying your identity (KYC), and authenticating your login sessions.
• Payment Processing: Facilitating deposits to your god777 balance and processing withdrawal requests to your registered bank account or e-wallet.
• Platform Operations: Recording bet placements, calculating winnings, applying bonuses, maintaining transaction history, and settling disputes.
• Regulatory Compliance: Meeting anti-money-laundering (AML) obligations, age verification requirements (21+ enforcement), and maintaining records as required by international gaming regulations.
• Fraud Prevention: Monitoring for suspicious activity such as multi-accounting, collusion, bonus abuse, chargebacks, and other prohibited behaviors outlined in our Terms & Conditions.
• Responsible Gaming: Tracking your betting patterns to identify signs of problem gambling and enforcing self-imposed limits (deposit limits, session timers, self-exclusion periods).
• Customer Support: Responding to your inquiries, resolving technical issues, processing complaints, and providing account assistance in Bahasa Indonesia and English.
• Platform Improvements: Analyzing usage patterns to improve game selection, optimize user interface design, enhance payment speed, and develop new features.
• Marketing Communications (Opt-In Only): Sending promotional emails, SMS, or push notifications about bonuses, tournaments, and new game releases — only if you have explicitly opted in. You may unsubscribe at any time via the link in any promotional message or through your account settings.

4. How We Protect Your Information

4.1 Encryption

All data transmitted between your device and god777 servers is encrypted using 256-bit SSL (Secure Socket Layer) technology. This ensures that sensitive information such as passwords, payment details, and identity documents cannot be intercepted or read by unauthorized parties during transmission.

4.2 Access Controls

Access to your personal information is restricted to authorized god777 personnel who require it to perform their job functions (e.g., customer support agents resolving a withdrawal issue, compliance officers conducting KYC verification). All staff members are bound by confidentiality agreements and receive regular data protection training.

4.3 Secure Data Storage

Your personal information is stored on secure servers located in data centers with 24/7 physical security, fire suppression systems, and redundant power supplies. god777 maintains regular automated backups to prevent data loss in the event of hardware failure or other technical incidents.

4.4 Password Security

User passwords are stored using industry-standard one-way hashing algorithms. This means that even god777 staff cannot view your actual password — we can only reset it upon your request. You are responsible for choosing a strong password (minimum 8 characters, including uppercase, lowercase, numbers, and symbols) and keeping it confidential.

4.5 Security Audits

god777 conducts periodic security audits and penetration testing to identify and address potential vulnerabilities in our systems. We also monitor for suspicious login attempts, unusual betting patterns, and other indicators of account compromise.

5. How We Share Your Information

god777 does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Payment Processors: Your bank account or e-wallet details are shared with authorized payment gateway partners (e.g., bank transfer processors, e-wallet APIs) solely to facilitate deposits and withdrawals. These partners are contractually obligated to protect your data and use it only for transaction processing.
• Game Providers: If you play live casino games or third-party slots, your username and betting activity may be shared with the respective game studio (e.g., Evolution Gaming, Pragmatic Play) to deliver the gaming experience. Game providers do not receive your full name, contact details, or payment information.
• Regulatory Authorities: god777 may be required to disclose user information to gaming regulators, law enforcement agencies, or courts in response to lawful requests, subpoenas, or regulatory investigations related to money laundering, fraud, or other illegal activities.
• Legal Compliance: We reserve the right to disclose personal information when necessary to comply with applicable laws, enforce our Terms & Conditions, protect the rights and safety of god777 or other users, or investigate suspected violations of our policies.
• Business Transfers: In the event of a merger, acquisition, or sale of god777's business assets, user data may be transferred to the acquiring entity. You will be notified via email or platform announcement if such a transfer occurs, and the new entity will be bound by the terms of this Privacy Policy.

6. Data Retention

god777 retains your personal information for as long as your account remains active, plus an additional period as required by applicable regulations:

• Active Accounts: All account data, transaction history, and identity documents are retained indefinitely while your account is active.
• Closed Accounts: After you request account closure, your personal information is retained for a minimum of 5 years to comply with anti-money-laundering (AML) record-keeping requirements and to defend against potential legal claims.
• Transaction Records: Financial transaction data (deposits, withdrawals, wagers) is retained for at least 7 years for auditing and tax purposes.
• Support Communications: Live chat transcripts, emails, and support tickets are retained for 3 years for quality assurance and dispute resolution.

After the applicable retention period expires, your data is securely deleted or anonymized (stripped of all identifying information) so that it can no longer be linked to you personally.

7. Your Rights

Under international data protection principles, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of all personal information god777 holds about you. Contact support to initiate a data access request; we will provide the information within 30 days in a portable electronic format (PDF or CSV).
• Right to Rectification: If any of your personal information is inaccurate or outdated (e.g., you changed your residential address), you may update it via your account settings or by contacting support.
• Right to Deletion: You may request deletion of your account and associated personal data by contacting support and requesting account closure. Note that we must retain certain records for regulatory compliance as described in Section 6.
• Right to Restriction: You may request that god777 restrict processing of your personal information (e.g., temporarily suspend marketing emails while you remain an active user). Contact support to set processing restrictions.
• Right to Object: You may object to certain types of data processing, such as marketing communications or behavioral analytics. Use the opt-out mechanisms provided in promotional emails or adjust your account preferences.
• Right to Data Portability: You may request that god777 export your transaction history, betting records, and account information in a machine-readable format (CSV, JSON) for transfer to another service provider.

To exercise any of these rights, contact god777 support via live chat or email (displayed in your account dashboard). We will respond to rights requests within 30 days.

8. Cookies and Tracking

god777 uses cookies and similar tracking technologies to enhance your platform experience. Cookies are small text files stored on your device that allow the platform to recognize you on return visits and remember your preferences.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that maintain your login state and remember items in your bet slip. Disabling essential cookies will prevent you from using key platform features.
• Performance Cookies: Collect anonymous data on how users navigate the platform (most-visited pages, average session duration, bounce rate). This information is used to improve site layout and performance.
• Functionality Cookies: Remember your preferences such as language selection (English / Bahasa Indonesia), odds format (decimal / fractional), and timezone (WIB / WITA / WIT).
• Advertising Cookies (if applicable): If god777 runs retargeting campaigns or affiliate promotions, these cookies track which external website referred you to god777 so we can credit the referring partner. You may opt out of advertising cookies via your browser settings or third-party opt-out tools.

8.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, accept only first-party cookies, or receive a notification before any cookie is set. Note that blocking cookies may limit certain platform features such as persistent login or saved preferences.

9. Third-Party Links

The god777 platform may contain links to third-party websites (e.g., payment gateway login pages, game provider studios, social media profiles if referenced in support articles). god777 is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

god777 is exclusively for users aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and suspend the associated account. Parents or guardians who believe their child has registered on god777 should contact support immediately.

11. International Data Transfers

god777 operates from servers that may be located outside Indonesia. By using the platform, you consent to the transfer of your personal information to these international locations for processing and storage. We ensure that all data transfers are conducted in compliance with applicable data protection regulations and that equivalent security measures are in place regardless of server location.

12. Changes to This Privacy Policy

god777 reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, platform features, or data protection practices. When material changes are made, we will:

• Update the "Effective Date" at the top of this document
• Display a prominent notice on the platform homepage for at least 7 days
• Send an email notification to all registered users (to the email address on file)

Your continued use of god777 following the publication of an updated Privacy Policy constitutes acceptance of the changes. If you do not agree with the revised policy, you must cease using the platform and request account closure.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data security concern, please contact god777 via:

• Live Chat: Available 24/7 directly on the platform (fastest response, typically 2–5 minutes)
• Email: support@god777.cam (displayed in your account dashboard after login; response within 1–6 hours on business days)
• WhatsApp Support: Contact number displayed upon login (available 09:00–21:00 WIB, Monday to Sunday)

All data protection inquiries are handled by our Privacy & Compliance team and will receive a response within 30 days as required by international data protection standards.